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Designing Bots: Creating Conversational Experiences
Ebook Download Designing Bots: Creating Conversational Experiences
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From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product.Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.Explore different bot use-cases and design best practicesUnderstand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patternsLearn steps for building a Facebook Messenger consumer bot and a Slack business botExplore the lessons learned and shared experiences of designers and entrepreneurs who have built botsDesign and prototype your first bot, and experiment with user feedback
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Product details
Paperback: 348 pages
Publisher: O'Reilly Media; 1 edition (May 27, 2017)
Language: English
ISBN-10: 1491974826
ISBN-13: 978-1491974827
Product Dimensions:
6 x 0.7 x 9 inches
Shipping Weight: 14.4 ounces (View shipping rates and policies)
Average Customer Review:
4.2 out of 5 stars
26 customer reviews
Amazon Best Sellers Rank:
#186,383 in Books (See Top 100 in Books)
My company is active in bot development and my team supports that work. This book is a great overview of the current commercial bot space, and associated Do's and Dont's for starting into bot development. However, it is NOT a technical manual on the software or the AI behind bots. The book information online does suggest this but if you are new to bots you may not realize that fact. The book is best for general management audiences that are interested in understanding how to manage a new bot development initiative. Developers or data scientists will need to look elsewhere for the technical details.
Extremely helpful and useful book on how to design intelligent agents, or "bots". The book is clearly structured, providing context and background on what bots are, which platforms and channels they are deployed on and what use-cases there. Case studies are supplemented by color images, which is always a plus and chapters 14-19 provide clear step-by-step guidelines on designing your first bot. Highly recommend this for those new to bots and is also a helpful guide for designers and entrepreneurs building tools for messaging.
A surprisingly good read for an O’Reilly book. By that I mean this book is actually something you can sit down and read instead of just a great reference book.
The amount of thought put into getting conversational interfaces right is simply mindblowing. This book is a great book for any product manager who doesn't want to make the classic mistakes that most people make when designing conversational interfaces.
Very helpful. Read the book before joining the project about writing chatbots, get lots of useful advices on how to design (and how NOT TO design) a thing. Absolutely needed to management and sellers to understand the field, useful for developers who don't want just to code but want to undertand what's going on and whether the code they produce make any sense. Recommended the book to the whole team
The book is well thought out and organized. The author walks you through the entire process of creating and designing a bot in a thoughtful organized manner. I highly recommend it!
The book is good for you to understand chat bot concept and design. But it's not for programmer, not any algorithm or architecture details
Excellent Intro to understanding and building chat bots. Very comprehensive and well-written
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